...
Referrals are a way to draw attention to a student who might be at risk for a variety of reasons, such as losing financial aid, needing tutoring, or intending to withdraw from the institution. |
A Case is an electronic case file where staff across departments (e.g., financial aid, career advising, tutoring, counseling) can coordinate and collaborate on the follow-up with the student. Cases create a formalized next step for action or intervention on the issued Referrals, should that be needed. |
Triage of Referrals
We strongly believe in the benefits of having Referrals to generate Cases. Doing this provides the following benefits:
...