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After creating at least one template, students with appointments in the Location/Service combo that meet the feedback basis will start getting Appointment Feedback emails. For example, let’s say there’s a template where the Location is Freshman Advising Center and the Service is Registration Help. In this example, a feedback email is generated 24 hours after the end of the scheduled appointment. A student getting registration help at the Freshman Advising Center should receive an email 24 hours later, between 8 AM and 8 PM in your institution’s time zone.
Below is an example of the student email. Based on the settings, students may also receive SMS messages from your institution.
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When the student clicks the Give Feedback link, they are taken to a landing page with the instructions entered for the template and details about the appointment. The instructions entered in the template are at the top of the form.
Students click Next to move to the next question; however, any required questions will not let the student advance without making a response.
When they reach the last question, students will click Submit to send the form. Until then, they can move back to previous questions and change their answers or clear responses.